Ekurhuleni Development Company is pleased to provide management services at Pharoe Park Housing Company, Delville Housing Company and Airport Park Housing Company. Your candid comments in our tenant satisfaction survey will help us better understand your needs and identify areas requiring attention.

Please rate us on a scale:

Completely Satisfied- 4

Mostly satisfied- 3

Partly Satisfied- 2

Not satisfied- 1

No Opinion- 0

Select which building you are in:
Pharoe Park Housing Company Delville Housing Company Airport Park Housing Company

With regard to the appearance and condition of the building, how satisfied are you with:

Visual appearance of the building	Rate
Overall condition of the building	Rate
Cleanliness of the building exterior	Rate
Exterior signage	Rate
Building directory /Unit no's visibility	Rate
Maintenance of common areas	Rate
Landscaping	Rate
Cleanliness of parking areas Exterior lighting	Rate
Interior building common area / Lobby lighting	Rate
Lighting of parking areas	Rate
Stairs cleanliness	Rate
Mail box area	Rate

How satisfied are you with the Property manager / Housing supervisor/Tenant liaison officers with regards to:

Ease of contacting when questions or problems arise	Rate
Follow up after problems are reported to be sure they have been resolved	Rate
Courtesy and respect with which you are treated	Rate
Ability to do what is required to keep you satisfied	Rate
Frequency of contact and communications	Rate
Willingness to respond to your needs	Rate
Clarity of communication with you	Rate
Overall quality and service you are receiving	Rate
Turnaround time ( time between reporting the problem and fixing of the problem)	Rate
Timeliness, accuracy and quality of rent invoices	Rate
Relationship with Property Manager	Rate

How satisfied are you with the Health and Safety plan of the Ekurhuleni Development Company:

How would you rate the safety of the play areas	Rate
How would you rate the EDC in addressing safety issues in the complexes	Rate
How would you rate the EDC in its efforts to sustain community support facilities ( Drug alcohol abuse, domestic violence, Debt counseling etc)	Rate
Assisting tenants in health issues in the neighborhood	Rate

How satisfied are you with the quality of the frontline staff: (telephonic and personally):

Telephone answered promptly ( 3 rings)	Rate
Courtesy and respect with which you are treated	Rate
Transfer to relevant dept / official efficiently	Rate
Waiting time in reception area (Not more than 15 minutes)	Rate
Reception area clean and tidy	Rate